Knowledge Base Article: ThinkNotify WhatsApp Business API  

What is ThinkNotify?  

ThinkNotify is a powerful WhatsApp Business API platform developed by Think Technology Services. It combines automated messaging, customer support, sales tools, and analytics into one centralized dashboard. The platform is designed to help businesses communicate with customers using WhatsApp to build deeper relationships, automate operations, and increase conversion rates. It acts as a real solution for businesses struggling with slow responses, missed inquiries, or high customer acquisition costs.

Key Features & Capabilities  

• Cloud-Based Team Inbox: ThinkNotify provides a single, shared inbox to manage all customer conversations in one place. Roles and permissions can be assigned to different team members.

• WhatsApp Broadcasting: Users can reach their entire customer base instantly with a single click. Businesses can use this to announce product updates, re-engage customers, and send highly targeted communications.

• Smart Automation & Bots: The platform supports AI-driven chatbots, drip campaigns, automated order updates, and auto-replies.

• Customer Segmentation: Users can define customer segments based on tags, custom fields, purchase history, location, or behavior for targeted campaigns.

• Campaign Analytics: The platform offers real-time insights into message delivery, read rates, and button replies.

• Green Badge Assistance: ThinkNotify provides dedicated support to help businesses secure the official WhatsApp Business green tick for credibility.

• Data Security: Features include number masking and adherence to strict privacy standards to ensure customer data protection.

• Multi-Account Management: Larger enterprises can manage multiple WhatsApp Business API numbers and customize workflows across different departments from a single dashboard.

Supported Integrations  

ThinkNotify seamlessly integrates with over 10,000 third-party tools via webhooks, allowing businesses to sync their existing CRM and e-commerce platforms. Native integrations include:

• Google Sheets: Import contacts and message them directly.

• Shopify & WooCommerce: Integrate stores to reduce cart abandonments.

• Zoho: Engage Zoho CRM contacts directly on WhatsApp.

• Zapier & Pabbly: Connect apps and automate complex business processes.

• LeadSquared: Improve lead generation, qualification, and closing.

• Tally: Send document templates to customers directly from Tally.

• QuickSell: Automate WhatsApp order placement using QuickSell's product catalogs.

Pricing Plans  

ThinkNotify offers highly affordable pricing tiers designed to scale with your business. All plans allow unlimited messages, conversations, and customers.

• Starter Plan:

• Includes a Team Inbox with 5 free agents (Additional agents are ₹500/month).

• Features include bulk broadcasts, customer segmentation, catalogue sharing, broadcast analytics, Google Sheets integration, and unlimited tags.

• Pro Plan (₹3500/month):

• Includes everything in the Starter Plan.

• Increases the Team Inbox to 10 free agents (Additional agents are ₹500/month).

• Unlocks advanced features: Roles & permissions, number masking, automated ordering bots, third-party integrations, developer API access, and organization analytics.

• Enterprise Plan (Custom Pricing):

• Includes everything in the Pro Plan.

• Offers custom pricing per agent.

• Designed for complex journeys, special customizations, and exclusive integrations.

Onboarding and Support  

ThinkNotify offers a rapid setup process with extensive support.

• Dedicated Assistance: Every new user receives a dedicated Onboarding Executive. The manager will contact the user within 24 hours of subscribing to handle KYC requirements.

• Setup Help: The team assists with WhatsApp API setup, number registration, Facebook Business Page approval, contact importing, and automation configuration.

• Training: Customers are provided with live training schedules and guidance to build an effective WhatsApp strategy and avoid number bans.

• Support: ThinkNotify offers 24/7 dedicated support for its users.

Frequently Asked Questions (To train the AI)  

• Can I message unsaved contacts? Yes, ThinkNotify allows you to message both saved and unsaved contacts while keeping your communication personalized.

• How does WhatsApp define a conversation? A "User-initiated conversation" occurs when a business replies within a 24-hour customer service window. A "Business-initiated conversation" occurs when a business messages a user outside of that 24-hour window.

• Is it suitable for small businesses? Yes, ThinkNotify is perfect for Small and Medium Businesses (SMBs) because it is simple to use and highly scalable.

• Can I export data? Yes, the platform supports Excel export and import for seamless data management.

• How can I contact ThinkNotify Sales? You can reach the sales team at sales@ithink.co or call +91 22 4969 6161.